Ondox Digital Mailroom
Ondox Digital Mailroom Overview
Features
APPLIED AI: Apply AI for smarter mail processing
AI automates the job of identifying document types, understanding document content, and extracting information for routing and business processing. Unique "Ask AI" features of Ondox harness the power of Generative AI to interrogate document content for faster decision-making.
DISTRIBUTION & ACCESS: Distribute all mail digitally and at speed
Automatically route and distribute incoming mail and documents instantly to a team or individual digital inbox, including transactional business documents, correspondence, and even return mail.
CASE MANAGEMENT: Gather and process related documents in digital case folders
Legal, customer service, claim, complaint, and other teams often work on cases which involve multiple documents that arrive into the organization at different times. Ondox digital mailroom solutions provide a case management module that ensures related documents are identified, recognized, gathered and stored together, and acted on within required timeframes.
SECURITY: Control access and ensure information security
Maintain control of documents from receipt to disposal by implementing stringent access controls and encryption measures that fortify your security framework. Reduce the danger of document loss, fraud, or damage, eliminating the vulnerabilities associated with email-based document distribution.
ANALYTICS & ADMIN: Improve management with transparency of operations
Ondox provides real-time dashboards and a full database of reporting data that increases transparency into mailroom operations and helps identify bottlenecks and enhance the efficiency, accuracy, and productivity of document-related business processing.
Benefits
Respond faster to customers: Expedite all customer-related business processes by accurately and efficiently digitizing, routing, and distributing incoming mail to the teams and individuals who need it.
Increase team productivity: Reduce time spent sorting and routing incoming documents, whether it's physical mail, email attachments, portal uploads or inbound faxes.
Cut costs of operation: By standardizing and automating mailroom operations and streamlining the distribution and processing of all incoming documents, the Ondox digital mailroom solution lowers costs of operation across the whole enterprise, not only in the mailroom.
Ensure security and compliance: Replace error-prone and unsafe paper-based and email-based document processing with secure digital mail flows. Provide access only to authorized people and prevent accidental or fraudulent distribution to anyone else.
Meet sustainability goals: Ondox digital mailroom solutions support eco-friendly practices by reducing paper consumption and carbon footprint. Ondox radically reduces paper flow, enables paper shredding to be done sooner, and helps reduce the energy impact of paper storage and transportation.
Book a Demo: Experience the future of mailroom.
Technical Details
Inputs
TotalAgility
or
Capture & Transformation
Outputs
Digital transformation for mailroom operations
Achieve speed, simplicity, security, and scalability that traditional mailroom operations and other digital mailroom solutions cannot provide.
Deliver documents and data in secure, digital format
Rapid and easy access to incoming documents arriving as paper mail, email attachments, portal uploads, etc. All documents securely delivered in a consumer-grade UX to boost team productivity and process efficiency.
Control the flow and processing of documents
Route documents only to permissioned people - avoid misdirection and unauthorised distribution and sharing. Support ad-hoc commenting and forwarding to permissioned team members.
Productive workflow and processing for remote teams
Support teamwork, collaboration and case management with intuitive actions and digital document folders. Ready-made action buttons allow rapid processing of inbound documents, ranging from simple correction, forwarding or commenting to more complex approvals or escalations. Document flow is configurable by document type, extracted data, team membership, and SLA requirements.
