Digital Mailroom - Seamless Document Routing on a Single Platform
Digital Mailroom - Seamless Document Routing on a Single Platform Overview
Features
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Multi-Channel Inputs: The Digital Mailroom can handle a wide array of information sources, ensuring versatility in processing. It seamlessly manages diverse content such as physical paper mail, digital email attachments, online portal submissions, faxes, and even communications from social networks. Made for Workflows: Incoming information undergoes automatic processing, seamlessly integrating with your established workflows. This eliminates the need for manual intervention, ensuring that critical data and documents smoothly flow through your business operations, enhancing overall efficiency and productivity.
Document Classification: Complex documents with continuous tables or repeatable sections are systematically deconstructed and categorised. This process significantly enhances document classification, enabling easy retrieval and management of critical information. Documents are classified based on both their visual characteristics and content attributes. This dual classification approach ensures that documents are accurately routed to the appropriate individuals and processes within your organization, optimising the distribution of information.
Cognitive Capture: The platform's advanced Cognitive Capture feature has the ability to identify and classify documents, regardless of their level of structure. This includes neatly organised documents as well as those with partial structure or even entirely unstructured content. The platform is equipped to handle a wide variety of sources, including scanners, multi-function devices, web uploads, emails, faxes, and even communications from social networks. Natural Language Processing: Through Sentiment Analysis, Digital Mailroom is capable of extracting subjective qualities from text across more than 140 languages. This allows for the nuanced understanding of attitudes and emotions conveyed in the content. Named Entity Recognition (NER) further enhances comprehension by identifying words or phrases with particular significance, providing valuable insights into the content's meaning. Machine Learning: The platform employs Machine Learning to grasp contextual nuances, relationships, and key entities within documents. This understanding continually refines and improves, ensuring that the platform's communication is consistently effective and aligned with your business objectives.
Rule Based Processing: Leveraging predefined rules from the cognitive capture engine, incoming documents are accurately classified, regardless of their source type. This consistency in document handling and automatic re-routing results in fast delivery of pertinent information to the right recipients.
Benefits
With an Intelligent Document Processing platform, you can easily organise, archive and grant access to that data from one centralised platform, eliminating bottlenecks in your document management and communication process, bringing these benefits to your business.
Enhanced Efficiency: The Digital Mailroom's ability to process diverse input channels, including paper mail, email attachments, portal submissions, fax, and social network communications, ensures a streamlined workflow. This automated processing minimizes the need for manual intervention, saving valuable time and resources.
Reduce Errors and Increase Accessibility to all documents and information with controlled access, anytime from anywhere. This allows for easy retrieval and management of vital information, contributing to improved decision-making and operational efficiency.
Seamless Integration: The Digital Mailroom's proprietary connectors ensure seamless integration with all ERP and CRM line-of-business solutions. This compatibility ensures that your existing systems can work harmoniously with the platform, maximising its benefits without disruption.
Reduce Operational Costs: By eliminating the need for physical document storage, expensive couriers, and real estate costs, the Digital Mailroom leads to significant reductions in operational expenses. Additionally, the move towards a paperless environment supports environmental sustainability efforts.
Increase Customer Satisfaction: Faster document turnaround times and personalised, accurate responses contribute to improve customer satisfaction. The platform's efficiency in processing and delivering information ensures that customers receive timely and relevant communications.
Improve Security:The platform mitigates risks associated with lost or misfiled documents due to human error. With controlled access and advanced security measures, sensitive information is safeguarded, bolstering your business's overall security posture.
Technical Details
Inputs
- Integration with Document Sources
- Integration with Business Applications
Outputs
Processed documents are routed to department specific workflows for further processing or sent to internal business applications or ECM for future reference.
