Solution

Automated Sales Order Entry

Automated Sales Order Entry Overview

The Automated Sales Order Entry solution for TotalAgility by Genus Technologies intelligently processes and extracts order details from customer documents and emails, accurately matching SKUs, and seamlessly creates ERP-ready orders across multi-ERP environments. It provides a comprehensive 360-degree customer view with real-time visibility and detailed audit trails.

Features

* Automated sales order intake from multiple channels (email, phone, web)
* Intelligent document classification and data extraction
* Automated SKU matching
* Multi-ERP integration support
* Comprehensive 360-degree customer view
* Detailed audit trails and order histories
* Real-time visibility dashboards
* Scalable, cloud-based infrastructure
* Robust security and compliance features
* Advanced analytics and reporting capabilities

Benefits

* Faster Order Processing: Accelerates order intake and fulfillment timelines.
* Improved Accuracy: Reduces manual entry errors through automated data extraction and SKU matching.
* Enhanced Visibility: Real-time tracking of orders and comprehensive customer insights.
* Operational Efficiency: Streamlines workflows and minimizes manual workload.
* Multi-ERP Flexibility: Easily integrates across multiple ERP platforms.
* Compliance and Risk Management: Provides detailed audit trails and reliable compliance reporting.
* Better Decision-Making: Analytics provide actionable insights into customer order trends.

Technical Details

Inputs

Inputs to this solution include customer-generated documents such as purchase orders, order confirmations, invoices, and specifications received via email, web portals, or fax. It also handles unstructured content, including email text, scanned documents, spreadsheets, and other attachments. Phone-based orders transcribed into digital formats are processed as well. The system extracts and refines data from these inputs to produce standardized sales orders ready for ERP consumption.

Outputs

The primary output of the solution is a structured, ERP-ready sales order containing accurate product, quantity, pricing, and customer details. It also generates a complete audit trail of each transaction, including document versions, user actions, and approval workflows. Dashboards and reports provide real-time visibility into order status, processing efficiency, and exception trends. Additionally, the system flags anomalies, alerts stakeholders, and archives all related documents for compliance and future reference.

Geographic Availability
Global

Created By

Products

TotalAgility

Industry

All industries
Supply Chain

compatibility

Operates with all currently support TotalAgility versions

Business Process

Customer Service
Distribution / Shipping
Manufacturing
Information Technology
Marketing / Promotion
Production
Purchasing
Sales
Supply Chain Management

Last Updated

July 10, 2025

Consulting Required

Yes

Support Available

Yes

Pricing

Contact for Pricing