Connector
Insurance Claims Submission Chatbot
Insurance Claims Submission Chatbot Overview
This solution integrates with Tungsten Capture to provide a conversational interface for the claims submission process. The solution provides an intuitive, frictionless experience for policyholders that reduces or eliminates manual effort on the part of insurance carriers.
Features
- Fully-digitized, automated claims submission process
- AI Agent guides and answers questions throughout process
- Accessible via webchat and mobile devices
- Omnichannel (Voice, Text, Web, Mobile) notifications
- Out-of-the-box integration between Cognigy's AI Agents and Tungsten products
Benefits
- Reduction in manual touch points throughout the process
- Increases claim submission accuracy
- Reduces claims processing times
- Frictionless customer experience when submitting a claim
Technical Details
Inputs
Driver’s License, Images, Invoices
Outputs
Documents scanned using Capture and processed using TotalAgility
Geographic Availability
Global
Additional Information
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction and supporting employees in real-time.
Additional Solutions From Cognigy
Created By
Products
Capture
RPA
TotalAgility
Industry
Healthcare
Financial Services
compatibility
Capture, RPA, TotalAgility
Business Process
Customer Service
Last Updated
May 29, 2024
Consulting Required
Yes
Support Available
Yes
Pricing
Contact for Pricing
