Perficient is a global, AI-first digital consultancy that helps large enterprises turn strategy into measurable outcomes. For Enterprise Content Management specifically, we combine content strategy, platform modernization, intelligent document processing, workflow automation, and managed services to lower TCO, accelerate content-driven processes, and improve compliance and user experiences.

Why clients choose Perficient

We fuse strategy, data, and technology with AI-enabled delivery to deliver scalable ECM solutions that improve speed-to-value and operational outcomes.

Core ECM specialties

• Enterprise Content Services / Document Management — large-scale content repositories for regulated, transactional, and file-based content.
• Content Migrations & Legacy Retirement — migration strategy, staged migrations (early/late groups), and decommissioning of legacy ECM systems.
• Platform Upgrades & Modernization — upgrading platforms (e.g., FileNet), re-hosting, SSO integration, and reducing TCO.
• ECM Architecture & Platform Selection — product selection, proof-of-concept, middleware and repository architecture across 120+ platforms.
• Workflow Automation & Business Process Integration — ECM + workflow to automate content-driven processes and approvals.
• Intelligent Document Processing (IDP) — capture, OCR/IDP to extract structured data from unstructured documents.
• Knowledge Management & Digital Asset Management — collaboration, knowledge bases, and DAM for richer content experiences.
• Report & Output Management — templated report generation and on-the-fly document rendering (e.g., statements, bills, fund facts).
• AI-enabled Content Operations — AI-first information management to improve content discoverability, indexing, and decisioning.
• Run-the-Business / Managed Services — ongoing support, preventive maintenance, and operational governance after go-live.

Main Areas of Expertise

• Digital transformation — end-to-end consulting to modernize business processes and customer experiences.
• AI / AI-first consulting — AI-driven solutions, product development, and augmented analytics.
• Data & analytics — data operating models, augmented analytics, Brand‑Owned Data Loop, and analytics engineering.
• Cloud & app modernization — cloud operating models, app modernization, and multicloud managed services.
• Customer experience (CX) & digital experience — experience strategy, journey science, and hyper-personalization.
• Software platforms & integrations — implementations across major platforms (Microsoft, Salesforce, SAP, Oracle, etc.).
• Automation & intelligent automation — automation fabric, decisioning, and efficiency improvements.
• Industry specialties — deep sector expertise (notably Financial Services: retail/commercial banking, wealth & asset management, payments, insurance, capital markets).
• Risk, compliance & FinOps — risk frameworks, regulatory compliance support, and FinOps/unit economics.
• Business transformation & product-driven organizations — organizational strategy, roadmaps, and product-first delivery models.
• Professional services & interpreter-ready offerings — consulting, managed services, and partner ecosystem delivery.

Approach & outcomes

• Strategy → Execute → Evolve — envisioning and roadmap, POC/configure, phased migrations, then run-the-business and continuous improvement.
• Industry-focused solutions — ECM implementations for highly regulated industries (Financial Services, Healthcare, Insurance, Life Sciences, etc.).
• Measured benefits — Include reduced TCO, improved stability, faster content production, and better user experience.

We help business leaders make the most of digital opportunity. Together, we resolve uncertainty, embrace change, and establish a North Star to guide their transformation journeys

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